Last updated: 01/25/2026]
At Red Moon Travelers, we want you to feel confident when purchasing our merchandise and digital products. This policy explains how refunds, returns, and exchanges work.
By completing a purchase on our website, you agree to the terms outlined below.
1. Overview
Our refund and return policy lasts 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.
To be eligible for a return, physical items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
2. Digital Products (Important)
Most products sold on our website are digital downloads (such as music files, images, or digital content).
Because digital products are delivered instantly, all digital sales are final and non-refundable, unless:
- The file is defective or corrupted
- The wrong file was delivered
- There is a technical issue preventing download
If you experience a problem, contact us and we’ll make it right.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Digital downloads (except in cases noted above)
- Gift cards
- Sale or discounted items
- Opened media (CDs, vinyl, DVDs, etc.)
- Personalized or custom items
4. Physical Merchandise Returns
If you purchased physical merchandise (such as apparel or accessories), you may request a return within 30 days.
To initiate a return, email us at:
📧 redmoontravelers@hotmail.com
Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item is defective or damaged.
5. Refund Process
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed and applied to your original payment method within a few business days.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, email us at redmoontravelers@hotmail.com.
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 redmoontravelers@hotmail.com
We will provide instructions and a return address if needed.
8. Gifts
If an item was marked as a gift and shipped directly to you, you may receive store credit for the returned item.
If the gift was shipped to the purchaser first, the refund will be issued to the original buyer.
9. Shipping
For physical merchandise:
- Return shipping costs are the responsibility of the customer
- Shipping fees are non-refundable
- We recommend using a trackable shipping method for high-value items
10. Need Help?
If you have questions about refunds, returns, or exchanges, contact us:
📧 redmoontravelers@hotmail.com
🌐 https://redmoontravelers.com